Política de reembolso

30-Day Return Policy

At BiggoBlocks™, your satisfaction is important to us. If you're not completely satisfied with your purchase, you may return your item(s) within 30 days of delivery for a refund. Please note that all returns must be authorized by our customer service team and meet the following conditions:

  • Item Condition: Items must be returned in their original condition and packaging, without any modifications or damage. Items not in their original condition or packaging may not be eligible for a refund.

  • Contact Us Within 7 Days: Please contact our customer service team within one week of product delivery to initiate a return. Returns initiated after this period may not be accepted.

  • Shipping Costs: Customers are responsible for return shipping costs. If you prefer, we can provide a return shipping label, and the cost will be deducted from your total refund.

  • Restocking Fee: A 15% restocking fee will be applied to all returns. This fee will be deducted from the total amount of your refund.

Exchange Policy

Exchanges are granted at our discretion. If you wish to exchange an item, please contact our customer service team to discuss your options. Exchanges are subject to the same conditions as returns, including the restocking fee, and items must be in their original condition and packaging.

Manufacturing Defects

For issues related to manufacturing defects, please refer to our 1-year limited warranty, which covers conditions and remedies for manufacturing-related issues.

Refund Process

Upon receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least 3-4 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Start a Return

To start a return on a non-final sale item, contact us at customerservice@biggoblocks.com. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with further instructions.

Questions

If you have any questions regarding our return policy, please contact us. Our team is here to help you with any issues or concerns you may have.